Mobile / Sports
Your 8h8h account wallet connects directly to local payment routes — Rocket and Upay among them — so moving funds in and out follows the same steps you already know from your mobile wallet. Availability depends on your local law and eligible region; check the routes shown in your signed-in account area before starting any transaction.
Putting money into your 8h8h account starts at the deposit counter inside the signed-in area. We show the payment routes available to you based on your account region — Rocket and Upay are among the local options you may see listed there.
Log in to your 8h8h account and navigate to the banking or wallet section. The deposit counter lists the payment routes active for your account region right now.
Select Rocket, Upay or any other local route shown on screen. Only routes confirmed for your account appear here — do not attempt a method not listed for your region.
Type in the amount within the range displayed on the deposit screen. Follow the confirmation prompt in your mobile wallet app to authorise the transfer from your side.
Once the payment clears, your account balance reflects the deposited amount. Check the transaction history tab to confirm the status; note the reference number shown there.
Requesting a withdrawal takes you through a short set of steps inside your signed-in account area. We route payouts back through the local payment methods supported for your account — Rocket and Upay are the primary wallet routes we currently show for Bangladesh-eligible accounts.
Go to the banking section of your account and select the withdrawal option. The screen shows available payout routes and the amount range you can request at this time.
Choose Rocket, Upay or any local method listed as active. Confirm the wallet number shown matches the one registered on your account before proceeding further.
Type in your requested amount within the displayed limit. The screen will flag if the amount falls outside the current range; adjust and resubmit rather than repeating the same figure.
Confirm the request and note the reference number the system generates. Check your account history tab for the status update; contact support with that reference if the transfer is delayed.
Certain account actions — including withdrawals above a threshold we set internally — require you to complete the verification fields shown in your account area. We do not publish a fixed document list here because the fields displayed depend on your account status at the time.
Navigate to the account settings or profile section after logging in. Any outstanding verification prompts appear there with clear labels telling you which fields still need attention.
Complete only the fields the screen requests. The system shows what is needed for your account tier; do not submit extra documents that were not prompted, as this does not speed up the process.
If prompted, confirm the Rocket or Upay number linked to your account. This step connects your registered wallet to your withdrawal route so payouts reach the correct account.
If any verification field is not clear, reach our support team through the published help route before resubmitting. Submitting incorrect information creates a longer review process, not a shorter one.
The payment routes available inside your account reflect local wallet infrastructure for Bangladesh-eligible accounts. Rocket and Upay are the two wallet rails we have verified for account deposits and withdrawals right now.
Rocket is a verified local mobile wallet route on 8h8h. Use your registered Rocket number for both deposits into your account and withdrawal requests back to your wallet.
Upay is the second verified wallet route on 8h8h. Select it from the payment counter when your Upay account is the wallet you want to move funds through.
bKash may appear as a deposit route depending on your account configuration. Check the deposit screen for its current availability status before initiating a bKash transfer.
Bank Transfer is available as a fallback route for eligible accounts. The account screen shows the details needed to initiate a transfer; follow those fields exactly.
Every deposit and withdrawal you complete through 8h8h generates a record on both sides — your mobile wallet history and your account transaction log. These two records should match. When they do not, the reference number is the single most useful piece of information for resolving the difference.
Every transaction on 8h8h generates a reference number visible in your account history tab. Save or screenshot this at the time of the transaction — it is the identifier support uses to locate a specific transfer quickly.
Your account history displays status labels such as pending, confirmed or under review against each transaction. A pending status means the payment network has not yet confirmed receipt; check again after a short wait before contacting support.
The history tab inside your signed-in account area is the primary record of all deposits and withdrawal requests. Filter by date or transaction type to find a specific entry without scrolling through the full list.
Hold on to your wallet confirmation screenshot and the 8h8h reference number for every transaction. These two items together give support everything needed to trace a transfer end-to-end across both the wallet network and the account system.
Account and transaction safety on 8h8h works at several points between your wallet and your balance. Checking the domain before you log in, matching your registered wallet details to the ones shown in account settings, and using the published support route when something looks wrong — these three habits cover the majority of account issues we see.
Always open your account through the correct 8h8h domain. Bookmark the address after your first login so you are not relying on a search result or a link someone else sent you. A misspelled domain is the most common account-takeover route.
The account verification fields inside your settings exist to confirm that the wallet connected to your account belongs to you. Complete them using the Rocket or Upay number you registered at sign-up; mismatched wallet details are the primary reason withdrawal requests are held.
We confirm wallet ownership before releasing a withdrawal to a mobile number. If the Rocket or Upay number on your account needs updating, do this through your account settings before submitting a withdrawal request, not after.
Our support team is reachable through the help section inside your account. Use only that published route for banking queries — never share account credentials or wallet PINs with anyone claiming to represent 8h8h outside of that channel.
These answers cover the account banking questions we hear most often. Each one reflects the process as it works inside your account area today — check the relevant screen in your account for the current fields and status labels applicable to your account configuration.
Rocket and Upay are the two verified wallet routes for deposits right now. bKash may also appear depending on your account configuration. Open the deposit counter after logging in to see which routes are active for your account at that moment.
Check the transaction history tab inside your signed-in account. A confirmed status against the entry means the payment cleared on the wallet network side. If the status still shows pending after a reasonable wait, note the reference number and contact support.
An under-review status usually means your account has outstanding verification fields or the wallet number on file does not match your registered details. Open account settings, complete any outstanding prompts, and then check whether the request status updates.
The deposit and withdrawal screens display the current amount range for your account. We do not publish a universal fixed minimum here because it can vary by payment route and account tier — follow the range shown on screen at the time you make the request.
Take a screenshot of the wallet confirmation showing the transaction ID and the amount. Open the help section in your account and share that screenshot along with the 8h8h reference number from your history tab. Support can trace the transfer using both reference points.
Yes — go to account settings and update your Rocket or Upay number before submitting a withdrawal request. Submitting a request while the wrong number is on file will hold the payout until the detail is corrected and re-verified through your account area.