Mobile / Sports
At 8h8h, we take a clear, practical approach to your personal data — what we collect when you create an account, how we use it to run your sessions, and the choices you have over it. Access to our platform and the scope of this policy depend on your local law and eligible regions.
When you open an account with us, we collect the information you provide directly: your name, contact details, and the credentials you use to log in. When you add a payment method — such as Rocket or Upay — we record the wallet reference linked to your account so that transactions can be matched to you correctly. We do not store full wallet credentials on our servers; only the reference identifiers needed to process and reconcile activity. We also collect data generated by your use of the platform: session timestamps, device type, browser signals, and the pages or game lobbies you navigate. This helps us keep your account secure, detect unusual access patterns, and serve pages in a way that fits your device. Where we use third-party analytics tools, those tools operate under their own privacy terms, and we name them in our cookie notice. We keep your data for as long as your account is active and for a period afterwards as required by applicable record-keeping obligations. You can ask us to review what we hold at any time through the contact routes listed on this page. Availability of certain services depends on local law and eligible regions.
This policy applies to data we process when you interact with 8h8h directly — through your account, the lobby and our support channels. It does not extend to third-party services you reach from our platform, whose own terms govern how they handle your data. Understanding the boundary helps you know who to contact when a question arises.
Covers data collected when you log in, update profile details or change your password. Includes device signals and session records tied to your account. You can review these by contacting support through the routes published on this page.
Covers wallet reference data linked to Rocket or Upay activity on your account. We do not process payment credentials directly; the reference IDs we hold are used only to match records. Third-party payment processors operate under their own policies.
Covers analytics and navigation signals collected as you browse the lobby, game rooms or this policy page. Cookie preferences you set in your browser affect what we collect here. Our cookie notice gives the full breakdown of what runs on each page.
Falls outside this policy. Studios and providers whose games appear in our lobby handle their own data separately. If you access an external link from our site, that destination's privacy terms take over from ours at the point of departure.
You have concrete actions available to you regarding the data we hold. You can ask us to confirm what personal information is linked to your account, request a correction if something is wrong, or raise a question about how a specific piece of data is being used. These requests are handled through our published support routes — email or live chat, as shown in the support section below. If you believe we have recorded incorrect details — for example, a wallet reference connected to the wrong account — send us the account identifier and the nature of the correction. We will review it and respond through the same channel. Data deletion requests are assessed against applicable record-keeping requirements, so not every deletion request can be fulfilled immediately, but we will explain the outcome clearly. Your eligibility to exercise certain rights may depend on local law and the region from which you access the platform. We will tell you if a request falls outside what we can action, and why.
Ask us to confirm what personal data we hold against your account. Send your request via email or live chat with your account identifier ready. We will describe the categories of data held and how each is used.
If your name, contact email or linked wallet reference is recorded incorrectly, contact support with the specific field and the correct value. Corrections that affect transaction matching may require additional verification steps.
If you are unsure why a particular piece of data is collected or how long we keep it, open a support conversation and reference this policy page. We will point you to the relevant section or clarify directly.
For anything beyond a simple question — account closure, data deletion assessment or a dispute about records — reach us through the published support routes. We aim to give a substantive response, not a templated reply.
If you have a question about this privacy policy, the data we hold on your account, or how we handle wallet reference information for Rocket or Upay transactions, use one of the routes below. These are the channels published on the 8h8h platform. We do not list channels or hours we cannot verify.
Open live chat from the account area on the 8h8h platform. Use it for straightforward questions about what data is linked to your account or to flag a correction.
Send a written request to the support email address listed in your account settings. Include your account identifier and the specific privacy matter you are raising so we can route it correctly.
Navigate to the Help section inside your logged-in account. The help menu includes a privacy and data category where you can submit a request without leaving the platform.
We apply account-level security measures to protect the data tied to your login and wallet references. Cookie settings you configure in your browser control what tracking runs on non-essential page visits. Retention periods are set by the record-keeping obligations that apply to our operations, and we do not hold data beyond those periods without a documented reason. If you want to know the retention period for a specific data category, ask us through the support routes above.
We use cookies for session management, security checks and analytics. Our cookie notice, accessible from any page footer, lists each category and lets you adjust non-essential cookies. Adjusting them does not affect your ability to log in or access the lobby.
Your login credentials are stored in hashed form. We do not retain your Rocket or Upay wallet credentials — only the reference identifiers needed to match account transactions. Unusual login patterns trigger additional verification steps visible in your account.
We keep account records for the period your account remains active and for a further period as required by applicable obligations. After that window closes, personal data not needed for dispute resolution or legal compliance is deleted from active systems.
When we update this policy, the revised version is published here with the effective date shown at the top. Continuing to use your account after a change is posted means you have had the opportunity to review the update. For material changes, we will notify you through your account.
These questions cover what Bangladesh-based account holders most often ask about data handling, contact routes and their rights under this policy. If your question is not here, reach us through live chat or email as described above.
We collect the details you submit during registration — name, contact email and login credentials — plus device and session signals generated when you use the platform. If you link a Rocket or Upay wallet, we store the reference identifier for that wallet, not the full credentials.
We share data only where it is necessary to operate the platform — for example, with analytics providers or payment processors handling Rocket and Upay references. Each third party operates under its own privacy terms. We do not sell personal data to advertisers or unrelated parties.
Open a support conversation via live chat or email and include your account identifier. Ask for a summary of the personal data categories we hold against your account. We will describe what we have and how each category is used, in plain terms.
You can submit a deletion request through support. We assess each request against applicable record-keeping requirements before acting. Where a deletion cannot be completed immediately — for example, if records are needed for a dispute period — we explain the reason and the timeline clearly.
The policy applies to your account and our platform regardless of your location within Bangladesh. However, the rights available to you and the services accessible to you depend on local law and your eligible region. We will let you know if a specific request or service is outside what we can fulfil for your situation.
Contact support with your account identifier, the field that needs correcting and the correct value. Changes to wallet reference details — such as a Rocket or Upay reference that was linked incorrectly — may require additional verification before we can update the record.