Mobile / Sports
These Terms & Conditions set out the rules that apply when you access your 8h8h account, use wallet functions, or interact with any part of this platform. Your continued use of the service means you accept these terms — read them carefully before proceeding, and note that access and eligibility depend on your local law and eligible regions.
When you open an account on this platform, you enter into a direct agreement with 8h8h under these Terms & Conditions. The terms apply to every action you take: logging in, browsing the lobby, using local payment methods such as Rocket or Upay to fund your account, withdrawing from your wallet, or contacting support. If any part of these terms conflicts with a local law that applies to you, that local law takes precedence — your eligibility to use this service depends entirely on the rules of your own jurisdiction and eligible regions. We may revise these Terms & Conditions from time to time. When that happens, we update the version date at the top of this page and, for material changes, we send a notice to the contact address on your account. Continuing to use the service after a revision takes effect means you accept the updated terms. If you do not agree with a revision, you may close your account by contacting our support team through any of the published routes listed on this page. We do not apply revised terms retroactively to transactions already completed.
These Terms & Conditions apply specifically to your 8h8h account relationship — what falls inside the policy and what sits outside it affects how you raise questions and where responsibility lies.
All rules around creating, verifying and maintaining your account fall within scope. This includes login credentials, session management on mobile and browser, and the steps for restoring access if you lose your device or change your number.
Deposits and withdrawals made through supported methods — including Rocket and Upay — are governed by these terms. Transaction records visible in your account are the authoritative log. Disputed amounts should be raised through published support routes.
Games, lobby copy, promotional notices and any content published directly by 8h8h fall within these terms. We retain the right to update or remove content. Game availability may change based on the studio's own publishing schedule or region eligibility.
Services operated by third parties — including payment processors, studios such as Pragmatic Play or Spadegaming, and external links — operate under their own terms. We are not responsible for third-party conduct; check their policies directly if a question arises.
These Terms & Conditions are not just obligations on your side — they also set out what you can do if something is unclear or incorrect. You have the right to review the transaction history held in your account at any time by opening the wallet section after logging in. If a personal detail is wrong — your registered name, contact number or linked wallet ID — you can request a correction by contacting the support team through the published live chat or email route. For questions about how we handle the data linked to your account, you can submit a written query and we aim to respond through the same channel you used. These rights apply regardless of whether you access the platform on a mobile browser or from a desktop device. If you believe a term has been applied to you in a way that seems inconsistent with what is written here, raise it directly with support rather than disputing through a third party — most issues are resolved faster that way.
Open the wallet section in your signed-in account to see a full transaction log, including Rocket and Upay deposits and any withdrawal history.
Contact support if your registered name, phone number or linked wallet reference contains an error. We update verified corrections within a reasonable period.
Submit your question via the live chat or email routes listed under the support section below. Reference the specific term you are asking about so the team can respond directly.
If you need to close your account or change access permissions, send a written request through a published support channel. We action confirmed requests without unnecessary delay.
If you have a question specifically about these Terms & Conditions — or a situation where the terms affect your account access or wallet — use any of the routes below. Please describe your question clearly and include your account reference so the team can check your record and reply accurately.
Open the chat widget from any page while signed in to your account. Use this route for straightforward terms questions or to flag a transaction that does not match your wallet record.
Send a detailed query to the support email published on the contact page. Email is suitable for written policy questions where you want a documented response you can keep for your own records.
The help section within your signed-in account area contains published answers to the most common terms questions, including wallet eligibility, account suspension and how to request a terms review.
We hold the account and transaction data linked to your profile only for as long as it is needed to operate your account and meet our record-keeping obligations. When you no longer have an active account, we retain only the minimum data required by applicable rules, then remove the rest.
Transaction records, session logs and wallet references are kept for the period required by our operating obligations. You can ask what data we hold on your account through the email support route at any time.
We use cookies to keep your session active across pages and to remember device preferences. You can adjust cookie permissions in your browser settings; disabling certain cookies may affect how the account section loads on mobile.
You are responsible for keeping your login credentials private. If you suspect unauthorised access, change your password immediately and contact live chat to flag the session. We do not ask for your password through any support channel.
Material changes to these Terms & Conditions are communicated to the contact address on your account before they take effect. Minor clarifications are updated on this page with a revised date and no separate notice.
These questions address what a returning account holder in Bangladesh most often asks about the Terms & Conditions — from eligibility to wallet rules and how to raise a dispute.
Access and eligibility depend on your local law and the eligible regions defined in these terms. If local law in your area restricts or prohibits this type of service, these terms cannot override that. Check your own legal position before using the account.
We post the updated terms on this page with a new version date. For material changes we send a notice to your registered contact address. Continuing to log in and use the account after the effective date means you accept the revised terms.
Yes. Any deposit or withdrawal you make through Rocket, Upay or any other supported local payment method is governed by these Terms & Conditions. Your transaction log in the wallet section is the record of those movements.
Open live chat or send an email to the support address on the contact page. Include your account reference and the specific transaction date and amount. The team will check the record and respond through the same channel.
We may suspend or close an account if we identify a breach of these terms — for example, providing false information or attempting to use the service from a region where it is not available. We notify you through your registered contact where we are able to do so.
The full privacy and cookie policies are published as separate pages accessible from the footer of this site. They detail how account data is collected, retained and used, and are separate documents from these Terms & Conditions.