Mobile / Sports
These legal terms set out how 8h8h operates your account, what rules apply to your use of this platform, and how we handle the relationship between you and us. Access to and use of this platform depends on your local law and the eligible regions we currently support.
Our legal policy governs every part of your relationship with 8h8h, from the moment you open an account through to how you close it. The terms here apply to account registration, wallet transactions, game access and any communications between you and our support team. Where you use a local payment method such as Rocket or Upay to fund your account, those transactions are also subject to the applicable terms of the payment provider alongside our own. We do not override the terms set by Rocket or Upay; we operate alongside them. Eligibility to hold an account is conditional on your local law and the eligible regions we support at the time you register. We reserve the right to restrict, suspend or close accounts where local law, our internal policies or account verification requirements are not met. Any changes to these terms are communicated through your registered account contact details. Continued use of the platform after a policy update is treated as acceptance of the revised terms. If you have questions about a specific clause, our support team is the direct route to clarification — not a third-party source.
Understanding the boundaries of this policy helps you know exactly where our responsibilities begin and end. Four areas define the scope clearly, so you are not left guessing about what falls inside our legal framework and what sits outside it.
All rules around creating, verifying and closing your account fall within this policy. This includes identity checks, wallet linking and session access on both mobile browser and any supported app environment.
Deposits and withdrawals processed through 8h8h, including those made via Rocket and Upay, are covered by these terms. The individual payment provider's own terms apply in parallel and are not replaced by ours.
Game availability, lobby content, promotional notices and account communications published on this platform all fall inside the scope of this policy. Content accuracy is our responsibility; third-party game mechanics are governed by the respective studio.
External sites, payment gateways and studio platforms linked from 8h8h operate under their own legal terms. We are not liable for the practices of those external services once you leave the 8h8h platform environment.
This policy gives you concrete actions you can take at any point during your account relationship with us. You are not a passive party here — there are clear paths to review what data we hold, correct details that are out of date, raise a question about how we have applied these terms, and request direct support. Your account history, including transaction records for Rocket and Upay payments, is visible inside the signed-in account area. If you spot an error in your registered details — your contact number, email address or wallet reference — you can request a correction through our support channel. Where a policy decision has affected your account and you disagree with it, you have the right to raise the matter formally with us. We will acknowledge your query and respond through the same contact route you used. None of these steps require you to go outside the platform. Every relevant path starts from your account dashboard or our published support routes.
Transaction history, account activity and wallet records are all accessible from your signed-in account area. Check these before raising a dispute so you have the relevant reference details to hand.
If your registered mobile number, email or linked wallet reference is incorrect, contact support with the correct information. We verify changes before applying them to protect your account.
Any clause in these terms that is unclear or that you believe has been applied incorrectly can be questioned through our support route. State the specific clause or account event you are asking about for a faster response.
For any account action that you cannot complete through the self-service dashboard — including wallet unlinking, account closure or formal complaint — submit a request directly to our support team via the published contact path.
Three published contact routes are available when you need to ask a policy question, dispute a decision or request an account action. Use the route that matches your query type. For complex or formal matters, the email route is the most complete record-keeping option.
Open the chat widget from any page inside the signed-in account area to reach our support team directly. Use this for quick policy clarifications and account access questions.
For formal policy queries, account disputes or requests that require a written record, send your message through the email address published in the account support section. Include your account reference and the specific policy point you are raising.
The help section inside your account lists common policy questions and outlines the steps for account corrections, wallet changes and formal requests. Check here first before opening a support ticket.
We apply consistent internal standards across data handling, cookie use, account security and how we process your requests under this policy. These standards exist to protect your account and to make sure that when you ask us to do something — correct a detail, close an account, answer a formal query — we have a reliable process to follow. This section outlines the key areas so you know what to expect.
We collect only the account data needed to operate your relationship with us — registration details, wallet references for Rocket or Upay, and transaction history. We do not sell that data to third parties. Retention periods follow applicable regional requirements.
Cookies keep your session active across mobile browser and account pages without requiring you to log in repeatedly. You can manage cookie preferences through your browser settings; disabling certain cookies may affect how account pages load.
Your account is protected by login credentials you set at registration. If you believe your credentials have been compromised, use the account recovery path shown on the login page or contact support immediately through the live chat or email route.
To request a change to how your data is held, or to formally challenge a policy decision, submit your request in writing through the published email support route. We will confirm receipt and follow the process set out in these terms.
Real questions about how these legal terms affect your account, your data and your rights are answered directly below. If your question is not covered here, the support routes listed on this page are the right next step.
Access and account eligibility depend on your local law and the eligible regions we support at the time you register. If your region is currently supported, these terms apply in full. We recommend reviewing the current eligibility notice inside the account registration page.
We hold the details you provided at registration — contact information, wallet references such as your linked Rocket or Upay number, and your transaction history. You can review transaction records directly inside your signed-in account dashboard at any time.
Contact our support team through live chat or email with the correct information and your account reference. We verify all detail changes before applying them. Do not share login credentials when making this request — only the detail you need corrected.
We communicate policy updates through your registered contact details. Continuing to use the platform after an update is treated as acceptance of the revised terms. If you disagree with a change, you should stop using the platform and contact support to discuss your account options.
Yes — transactions made through Rocket or Upay on this platform are subject to our terms alongside the respective payment provider's own terms. We operate in parallel with those providers; their terms are not overridden by ours and both sets apply to each transaction.
Send a written request through the email support route published in the account help section. State the specific policy clause or account event you are challenging and include your account reference. We will acknowledge your submission and follow the process set out in these terms.